Thank you for shopping with Olivia’sArt. This Shipping Policy explains how orders are processed, dispatched, and delivered. By placing an order with us, you agree to the terms set out below, to the extent permitted by applicable law.
Processing Time
All orders are processed within 2–5 business days after payment has been successfully confirmed.
Orders are processed and dispatched on business days only, excluding weekends and public holidays.
Production time
Production time for all resin lamps is approximately 7–10 days, as each piece is carefully handmade and left to cure so that all layers of the resin and other materials fully set before dispatch.
Due to high demand and the volume of orders, each lamp could take approximately 20–25 days to be delivered. This timeframe includes processing, production, and shipping, and may vary depending on the destination and carrier conditions.
Shipping Time
Once your order has been dispatched, the estimated delivery time is 6-12 business days.
Please note that delivery estimates are provided for guidance only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier performance, customs procedures, weather conditions, local delivery conditions, and other circumstances beyond our control.
Tracking
Once your order ships, you will recieve an email with your tracking number.
Shipping Destinations
We ship to the United States and to selected international destinations, subject to carrier availability and any applicable restrictions.
If a shipping destination is not available at checkout, that location is currently not supported.
Shipping Rates
Shipping fees, if applicable, are displayed at checkout before payment is completed.
From time to time, we may offer free shipping or promotional shipping rates, at our discretion.
Customs, Duties, and Import Taxes
For international orders, customs duties, import taxes, VAT, and any other local charges may apply once the shipment reaches the destination country.
These charges are not included in our product prices or shipping fees unless explicitly stated otherwise. The customer is solely responsible for any such charges imposed by local authorities.
Order Tracking
Where tracking is available, tracking information will be sent by email once your order has been dispatched.
Please allow some time for the tracking link to update after shipment.
Incorrect Shipping Information
It is the customer’s responsibility to provide a complete and accurate shipping address at checkout.
Olivia’sArt is not responsible for delays, loss, non-delivery, or returned shipments resulting from incorrect, incomplete, or outdated address information provided by the customer.
Delays and Lost Packages
Olivia’sArt is not responsible for delays caused by the carrier, customs authorities, or events beyond our reasonable control.
If your package is marked as delivered but has not been received, please first check with your local carrier, neighbors, reception, building management, or any other relevant delivery point before contacting us.
Returned Shipments
If a package is returned to us due to an incorrect address, refusal of delivery, failure to collect the parcel, or any similar reason attributable to the customer, the customer may be responsible for any reshipping costs.
If reshipment is not possible, we may issue a refund excluding the original shipping costs, subject to review and applicable law.
Damaged Items
If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damage so we can review the issue and assist you accordingly.
Limitation of Responsibility
To the maximum extent permitted by applicable law, Olivia’sArt shall not be liable for delays or delivery failures caused by third parties, customs processes, force majeure events, or circumstances outside our reasonable control.
Nothing in this Shipping Policy limits any mandatory consumer rights that cannot legally be excluded.
Contact
If you have any questions about shipping, please contact us at:
Email: helplilycrafts@outlook.com
Store Name: Olivia’sArt
