Thank you for shopping with Olivia’sArt. This Shipping Policy explains how orders are processed, dispatched, and delivered. By placing an order with us, you agree to the terms set out below, to the fullest extent permitted by applicable law.
1. Processing Time
Orders are generally processed within 2–5 business days after payment has been successfully confirmed.
Orders are processed and dispatched on business days only, excluding weekends and public holidays.
2. Production time
Production time for all resin lamps is approximately 7–10 days, as each piece is carefully handmade and left to cure so that all layers of the resin and other materials fully set before dispatch.
Due to high demand and the volume of orders, each lamp could take approximately 20–25 days to be delivered. This timeframe includes processing, production, and shipping, and may vary depending on the destination and carrier conditions.
3. Shipping Time
Once your order has been dispatched, the estimated delivery time is 6-12 business days.
Delivery estimates are provided for guidance only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier performance, customs procedures, weather conditions, local delivery conditions, public holidays, and other circumstances beyond our reasonable control.
4. Shipping Destinations
We ship to the United States and to selected international destinations, subject to carrier availability and any applicable restrictions.
If a shipping destination is not available at checkout, that location is currently not supported.
5. Shipping Rates
Shipping fees, if applicable, are displayed at checkout before payment is completed.
From time to time, we may offer free shipping or promotional shipping rates at our discretion.
6. Customs, Duties, VAT, and Import Taxes
For international orders, customs duties, import taxes, VAT, brokerage fees, and any other local charges may apply once the shipment reaches the destination country.
These charges are not included in our product prices or shipping fees unless explicitly stated otherwise. The customer is solely responsible for any such charges imposed by local authorities or customs agencies.
7. Order Tracking
Where tracking is available, tracking information will be sent by email once your order has been dispatched.
Please allow some time for the tracking link to update after shipment.
8. Incorrect Shipping Information
It is the customer’s responsibility to provide a complete, accurate, and up-to-date shipping address at checkout.
Olivia’sArt is not responsible for delays, loss, non-delivery, return to sender, or any related issues resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
9. Delays and Lost Packages
Olivia’sArt is not responsible for delays caused by the carrier, customs authorities, local postal services, or events beyond our reasonable control.
If your package is marked as delivered but has not been received, please first check with your local carrier, neighbors, reception, building management, or any other relevant delivery point before contacting us.
10. Returned Shipments
If a package is returned to us due to an incorrect address, refusal of delivery, failure to collect the parcel, unpaid customs charges, or any similar reason attributable to the customer, the customer may be responsible for any reshipping costs.
If reshipment is not possible, we may issue a refund excluding the original shipping costs and any non-recoverable fees, subject to review and applicable law.
11. Damaged Items
If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damage so we can review the issue and assist you accordingly.
12. Limitation of Responsibility
To the maximum extent permitted by applicable law, Olivia’sArt shall not be liable for delays, delivery failures, non-performance, or loss caused by third parties, customs processes, force majeure events, or circumstances outside our reasonable control.
Nothing in this Shipping Policy limits any mandatory consumer rights that cannot legally be excluded.
13. Contact
If you have any questions about shipping, please contact us at:
Email: helpoliviaart@outlook.com
Store Name: Olivia’sArt
Return and Refund Policy
Thank you for shopping with Olivia’sArt. We take pride in the quality of our handmade products and want you to be fully satisfied with your purchase. Please read this Return and Refund Policy carefully before placing your order.
This policy applies to returns and refunds to the fullest extent permitted by applicable law and does not affect any mandatory rights you may have under local consumer protection laws.
1. 90-Day Return Policy
We offer a 90-day return policy, which means you have 90 days from the date of delivery to request a return.
To be eligible for a return, your item must meet all of the following conditions:
- The item must be in its original condition
- The item must be unused and show no visible signs of wear, damage, or alteration
- The item must be returned in its original packaging
- The return must include all original components, accessories, and inserts
We reserve the right to refuse returns that do not meet these conditions, except where refusal would not be permitted under applicable law.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Items that have been used, damaged, or altered after delivery
- Items not returned in their original condition and packaging
- Customized or personalized items, where applicable and to the extent permitted by law
- Items returned without prior approval
- Items that are otherwise non-returnable under applicable consumer law
3. Return Process
To initiate a return, please contact us at:
Email: helpoliviaart@outlook.com
Please include your order number and the reason for your return request. If your return is approved, we will provide instructions on how and where to send your package.
Important: Items sent back without prior authorization may not be accepted, unless applicable law requires otherwise.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or otherwise the return is required due to our error or as required by applicable law.
We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.
5. Damaged, Defective, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
You must provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
We will review your case and, where appropriate, offer a replacement, repair, partial refund, or refund, as applicable and in accordance with applicable law.
6. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
- Original shipping costs are non-refundable unless the return is due to our error or applicable law requires otherwise
- Return shipping costs are generally non-refundable, unless otherwise required by applicable law
- Customs duties, import taxes, VAT, and similar charges are generally non-refundable by us
- Refund processing times may vary depending on your bank or payment provider
7. Order Processing and Production Delays
Due to exceptional demand and the temporary sell-out of stock, orders placed from Thursday at 9:00 a.m. onwards may require an additional 12 business days for production and processing while new units are being manufactured.
This extended production time is an estimated timeframe only and does not create a guaranteed delivery date. It also does not limit any mandatory rights you may have under applicable law.
8. Exchanges
We do not offer direct exchanges. If you wish to replace an item, you must return the original item, if eligible, and place a new order.
9. Order Cancellations
Orders can only be canceled within 24 hours of purchase, provided the order has not yet entered processing, production, or dispatch preparation.
After this period, or once an order has entered the manufacturing or preparation stage, cancellation may not be possible, subject to applicable law.
10. Late or Missing Refunds
If you have not received your refund after the stated processing time:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you have done all of the above and still have not received your refund, please contact us at helpoliviaart@outlook.com.
11. Contact
If you have any questions about returns or refunds, please contact us:
Email: helpoliviaart@outlook.com
